Managing a logistics warehouse is not something you can improvise. To guarantee efficiency, responsiveness and customer satisfaction, it is essential to monitor key logistics indicators. These KPIs enable you to measure the performance of your operations and identify areas for improvement. In this article, find out which 5 logistics KPIs to track to optimise your warehouse, and how a WMS like Satelix can help you manage them on a daily basis.
The 5 logistics KPIs to track to optimise your warehouse
KPI #1 : Customer service rate
This KPI measures your ability to deliver orders on time, without error or breakage. It is often expressed as a percentage:
Number of orders delivered on time / Total number of orders.
🎯 Goal: achieve a rate ≥ 98% to guarantee customer satisfaction and limit disputes.
KPI #2 : Stock turnover rate
This KPI shows you how often an item is sold and renewed over a given period. It tells you whether your stocks are well managed or too dormant.
👉🏻 A good turnover rate means agile management, with no overstocking or shortages.
KPI #3 : Preparation error rate
This is a crucial KPI for the reliability of your shipments. It measures the number of anomalies observed: product error, incomplete parcel, labelling omissions, etc.
🎯 Goal: to reduce the error rate to below 1% thanks to assisted and traceable preparation.
KPI #4 : Warehouse occupancy rate
This ratio tells you how full your storage spaces are. Too low = loss of space, too high = saturation.
👉🏻 The ideal is to achieve an optimum occupancy rate without affecting the flow of goods.
KPI #5 : Average preparation time
This is the average time between receiving an order and making it available for dispatch.
✅ A high-performance WMS can reduce this time by automating tasks and guiding operators.
Optimise your warehouse with Satelix WMS
A WMS (Warehouse Management System) makes it much easier to monitor these logistics indicators.
The Satelix WMS enables you to :
- Monitor your stocks and occupancy rates in real time
- Reduce picking errors thanks to mobile interfaces
- Improve operator productivity
- Analyse your performance via customised dashboards
- Integrate easily with your ERP system
💡 Discover all the features of the Satelix WMS 👉🏻 Click here!
Logistics KPIs are more than just numbers: they are central to the performance of your warehouse’s performance. Properly monitored, they enable you to anticipate disruptions, improve service quality and increase efficiency. Coupled with an adapted WMS like Satelix WMS, they become genuine strategic management tools.
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